Purchase conditions

GENERAL CONTRACTING CONDITIONS

TROQUELADOS ROGELIO INES, SL, in compliance with article 97 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, informs that this document establishes the Conditions that govern the use of this website https://www.plantillasrogelioines.com/. Please read these Conditions, our Cookies Policy, our Privacy Policy and our Legal Notice.

In accordance with the provisions of article 40 of  Law 7/2017 , of November 2, which incorporates into Spanish law  Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution in consumer matters, the user is informed that they have the possibility of going to an accredited alternative dispute resolution entity in the event of any controversy in consumer matters.

Likewise, and pursuant to the provisions of  Regulation (EU) 524/2013  applicable throughout the European Union, TROQUELADOS ROGELIO INES, SL makes the following link available to users, which allows access to the European Union’s online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

In the event that the user has had a problem with a purchase, they may use this means to file any claim in relation to said sale or provision of services, as well as opt for an extrajudicial resolution of the conflict that has arisen.

If you have any questions regarding the Terms and Conditions or the Data Protection Policies, you can contact us through our contact channels. The contract may be formalized, at your discretion, in any of the languages ​​in which the Terms and Conditions are available on this website.

These General Conditions of Use and Contract are written in Spanish.

  1. Introduction

This document contains the Terms and Conditions that govern your use of this website and the contract between us (you and us) (hereinafter, the “Terms and Conditions”). These Terms and Conditions establish the rights and obligations of all users (hereinafter, “you”/”your”) and those of Troquelados Rogelio Inés (hereinafter, “we”/”our”/”the Seller”) in relation to the products and services we offer through this website or any other website to which we may link (hereinafter, jointly referred to as the “Rogelio Inés Templates Services”). Please read these Terms and Conditions and our Privacy Statement carefully before clicking “Authorize Payment” to place your order. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and our Privacy Statement; you should not place any orders.

These Terms and Conditions may be modified, so please read them before placing each order.
If you have any questions regarding the purchase terms or privacy policy, you can visit our website or contact us using our contact form. Troquelados Rogelio Inés SL, operating under the name Plantillas Rogelio Inés, is a Spanish company registered in the Mercantile Registry of Zaragoza with registered office at Polígono El Arenal, nave 5, 50250 Illueca, and tax identification number B50090158.

  1. Use of our website

These Terms and Conditions are the sole terms and conditions applicable to the use of this website and supersede any other terms and conditions, unless expressly agreed in advance in writing by the Seller. These Terms and Conditions are important to both you and us, as they are designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company. You declare that, by placing your order, you have read and unreservedly accept these Terms and Conditions.
You agree that:

  1. You may only use the website to make legally valid inquiries or orders.
  2. You may not place any speculative, false, or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we are authorized to cancel it and inform the relevant authorities.
  3. You also agree to provide us with your email address, postal address, and/or other contact information in a true and correct manner, and you agree that we may use this information to contact you if necessary (see our Privacy Statement).
  4. If you don’t provide us with all the information we need, we won’t be able to process your order. By placing an order through this website, you warrant that you are over 18 years of age and have the legal capacity to enter into binding contracts.
  1. Service availability

Items offered through this website are only available in Spain.

  1. How the contract is formalized

The information and details contained on this website do not constitute an offer to sell, but rather an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been debited, the amount will be refunded in full.
To place an order, you must follow the online checkout procedure and click “Authorize Payment.” You will then receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to purchase one or more products. All orders are subject to our acceptance, and we will confirm such acceptance by sending you an email confirming that the product has been dispatched (the “Dispatch Confirmation”). The contract for the purchase of a product between us (a contract) will only be formed when we send you the Dispatch Confirmation.
Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obligated to supply any other products that may have been ordered until we confirm shipment of those products to you in a separate Shipping Confirmation.

  1. Product availability

All product orders are subject to availability. Therefore, if there are supply difficulties or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may order. If you do not wish to order these substitute products, we will refund any amounts you may have paid.

  1. Refusal to process an order

We reserve the right to withdraw any Product from this website at any time and/or to remove or edit any materials or content on it. Although we will endeavor to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.
We will not be liable to you or any third party for withdrawing any Product from this website, regardless of whether that Product has been sold, removing or editing any materials or content on the website, or for refusing to process an order after we have sent you the Order Confirmation.

  1. Right to withdraw from the purchase

If you are contracting as a consumer, you may withdraw from the Contract at any time within 14 calendar days of receiving your product. In this case, you will be refunded the price paid for such products in accordance with our Returns Policy (see Clause 13).
Your right to withdraw from the Contract applies only to products returned in the same condition as you received them. You must also include all instructions, documents, and packaging for the products. No refund will be given if the product has been used or damaged in any way, so you should take care of the product(s) while they are in your possession.
Please treat the products with reasonable care while they are in your possession and, if possible, keep the original boxes and packaging in case of return.
You will find further details about this statutory right, as well as an explanation of how to exercise it, in Clause 13 of these Terms and Conditions, and a summary of this right will be provided when you receive the Dispatch Confirmation.
This provision does not affect the rights granted to consumers by current legislation.

  1. Delivery

Without prejudice to the provisions of Clause 5 above and unless extraordinary circumstances arise, we will endeavor to dispatch the order for the product(s) listed in the Dispatch Confirmation by the delivery date specified in the Dispatch Confirmation or, if no delivery date is specified, within 15 days of the date of the Dispatch Confirmation.
Delays may be due to the following reasons:

  1. Unforeseen circumstances
  2. Delivery area

If for any reason we are unable to meet the delivery date, we will inform you and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, however, that we do not deliver on Saturdays or Sundays.
For the purposes of these Terms and Conditions, “delivery” or the product(s) will be deemed to have been “delivered” when you sign for receipt at the agreed delivery address.

  1. Impossibility of delivery

If we are unable to deliver after two attempts, we will try to find a safe place to leave your package. We will leave you a note explaining where your package is and how to collect it. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

  1. Transfer of risk and ownership

The risk of the Products will pass to you from the moment of delivery.
You will acquire ownership of the Products when we receive full payment of all amounts due in respect of them, including shipping costs, or upon delivery (as defined in Section 8), whichever is later.

  1. Price and payment

The price of the products will be as stipulated from time to time on our website, except in the case of obvious errors. Although we try to ensure that all prices shown on the website are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be deemed cancelled and you will be fully refunded.
We will not be obliged to supply the product(s) at the incorrect, lower price (even after we have sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price.
The prices on the website include VAT, but exclude delivery charges, which will be added to the total amount due as set out in our Delivery Charges Guide.
Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have completed your purchase, all the items you wish to purchase will have been added to your shopping cart, and the next step is to process your order and make payment. To do so:

  1. Click the “Shopping Cart” button at the top of the page.
  2. Click the “View Cart” button
  3. Click on the “Process Order” button
  4. Fill out or check the contact information, your order details, the address you would like your order shipped to, and the address to which the invoice should be sent.
  5. Enter your credit card details.
  6. Click “Authorize Payment”

You can pay with Visa, MasterCard, and American Express cards. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure there are sufficient funds to complete the transaction. Your card will be charged when you click “Authorize Payment.”
By clicking “Authorize Payment,” you confirm that the credit card is yours.
Credit cards are subject to verification and authorization by the card issuer, but if the issuer does not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you.

  1. Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except for those destined for the Canary Islands.
In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, deliveries will be deemed to be located in the Member State indicated in the delivery address of the items, with the applicable VAT rate being the legally applicable rate in each Member State of the destination of the items stated in each order.
For orders destined for the Canary Islands, deliveries will be exempt from VAT pursuant to Article 146 of the aforementioned Directive, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each state.

13. Exchange/Return Policy
Returns when exercising the right to withdraw from the purchase

General Policy: If you wish to withdraw from the Contract within the period specified in clause 7, you may return the merchandise to us at our registered address: Troquelados Rogelio Inés SL, Polígono El Arenal nave 5, 50250 Illueca. You must return the merchandise in the same packaging in which you received it. You will be responsible for the cost of returning the products to us. Please note that if you decide to return the items to us carriage forward, we will be authorized to charge you for any costs we may incur.
If you have any questions, you can contact us through our contact form or by calling 976820050.
Please return the item using or including its original packaging, as well as any instructions, documentation, and packaging that may accompany it.
After examining the item, we will inform you if you are entitled to a refund of the amounts paid. The refund will be issued within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, provided that the goods or products subject to withdrawal have been received beforehand.

Refunds will be made using the same payment method used to pay for the purchase.
Products that are not in the same condition as when you received them, or that have been used beyond the point of opening, will not be exchanged or returned.

A return period of 7 business days is established, counting from the delivery of the product to the customer, to withdraw from the contract without penalty and without stating the reasons, in accordance with Law 47/2002, of December 19, on the Regulation of Retail Trade.

Returns of products manufactured to the customer’s specifications will not be accepted.

Exchanges can only be made for the same item in a different size.

Returns of defective products

If you believe that, at the time of delivery, the product does not conform to the terms of the Contract, you must contact us immediately using our contact form.
We will carefully examine the returned product and will notify you by email within a reasonable timeframe whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 30 days of the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
Amounts paid for products returned due to a defect or flaw, where present, will be fully refunded, including delivery costs incurred to deliver the item to you. The refund will be made using the same payment method used to pay for the purchase.
All rights recognized by current legislation are subject to change.

If you notice any damage at the time of delivery, please contact us immediately via email at javier@rogelioines.com. After two (2) business days after receiving the product, claims related to transportation will not be accepted.

  1. Liability and disclaimer of liability

Our liability in connection with any Product purchased through our website will be strictly limited to the purchase price of that Product.
Nothing in these Purchase Conditions excludes or limits our liability in any way:

  1. In the event of death or personal injury caused by our negligence.
  2. In case of fraud or fraudulent misrepresentation.
  3. In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
    Notwithstanding the foregoing and to the extent permitted by law, and unless otherwise provided in these Terms, we will not accept liability for any indirect damages that arise as a side effect of the main loss or damage, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to the following:
    1. loss of income or sales,
    2. loss of business,
    3. loss of profits or loss of contracts,
    4. loss of anticipated savings,
    5. data loss, and
    6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy or security of any information transmitted or obtained through this website unless expressly stated otherwise.
All product descriptions, information, and materials appearing on this website are provided “as is” and without warranties of any kind, express, implied, or otherwise.
To the extent permitted by law, we exclude all warranties, except for those warranties that cannot lawfully be excluded against consumers.
The provisions of this clause shall not affect your statutory rights as a consumer, nor your right to withdraw from the Contract.

  1. Intellectual property

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in and to the materials or content provided as part of the Website remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this Website to the extent necessary to copy your order or contact information.

  1. Written communications

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.

  1. Notifications

Notices you send to us should preferably be sent via our contact form. In accordance with the provisions of clause 16 and unless otherwise stipulated, we may send you notices either by email or to the postal address you provided when placing an order.
Notices will be deemed received and properly served immediately upon posting on our website, 24 hours after an email is sent, or three days after the postage date of any letter. To prove that notice has been given, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped, and duly delivered to the post office or postbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

  1. Assignment of rights and obligations

The Contract between you and us is binding on both you and us, and on our respective successors, assigns, and legal representatives.
You may not transfer, assign, charge, or otherwise transfer a Contract or any of the rights or obligations arising under it to you or us without our prior written consent.
We may transfer, assign, charge, subcontract, or otherwise transfer a Contract or any of the rights or obligations arising under it to us or us at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, charges, or other transfers will not affect your statutory rights as a consumer or invalidate, reduce, or otherwise limit any warranties, whether express or implied, that we may have granted to you.

  1. Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
Force Majeure Events include any act, event, failure to perform, omission, or accident beyond our reasonable control and include in particular (without limitation) the following:

  1. Strikes, lockouts or other protest measures.
  2. Civil commotion, riot, invasion, terrorist attacks or terrorist threat, war (whether declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of using trains, ships, airplanes, motor vehicles or other means of transport, public or private.
  5. Inability to use public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations or restrictions of other governments.
  7. Strike, failure, or accident involving maritime, river, postal, or any other type of transport.
    Our obligation to perform under any Contract will be deemed suspended for the period in which the Force Majeure Event continues, and we will have an extension of time to perform our obligation for the duration of that period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.
20. Resignation

If, during the term of a Contract, we fail to insist upon strict performance of any of your obligations under it or any of these Terms, or if we fail to exercise any of the rights or remedies which we are entitled to exercise or pursue under the Contract or these Terms, that will not constitute a waiver of those rights or remedies and will not relieve you from compliance with those obligations.
Any waiver by us of any performance will not constitute a waiver by us of any subsequent performance.
No waiver by us of any of these Terms will be effective unless it is expressly stated that it is a waiver and is communicated to you in writing in accordance with the Notices section above.

21. Divisibility

If any of these Conditions or any provision of a Contract is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, it shall be severed from the remaining conditions and provisions, which shall continue to be valid to the fullest extent permitted by law.

22. Integrity of the contract

These Terms and any document expressly referred to in them constitute the entire agreement between you and us relating to the subject matter of this Contract and supersede any prior agreement, understanding, or arrangement between you and us, whether oral or in writing.
You and we acknowledge that you have entered into this Contract without relying on any representation or promise made by the other party or that could be inferred from any statement or writing in any negotiations between us prior to this Contract, except as expressly set out in these Terms and Conditions.
Neither you nor we will have any remedy in respect of any untrue statements made by the other party, whether oral or in writing, prior to the date of this Contract (unless such untrue statement was made fraudulently), and the other party’s only remedy will be for breach of contract in accordance with these Terms and Conditions.

23. Our right to modify these conditions

We reserve the right to revise and modify these Terms and Conditions at any time.
You will be subject to the policies and Terms and Conditions in effect at the time you place each order, unless we are required to make changes to these policies, Terms and Conditions, or Privacy Statement by law or government agency, in which case any changes will also apply to orders you have previously placed.

24. Applicable legislation and jurisdiction

Purchase contracts for products through our website shall be governed by Spanish law.
Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the courts of Zaragoza.

If you are contracting as a consumer, nothing in this clause will affect your rights as such under current legislation.

25. Comments and suggestions

Your comments and suggestions are welcome. Please send them to us using our contact form.

QUALITY POLICY

TROQUELADOS ROGELIO INÉS, with the aim of being leaders in the design, manufacture and marketing of insoles and other anatomical accessories for footwear, continually improving the performance of our company, and achieving the maximum confidence and satisfaction of all our customers, is committed to complying with the quality policy established here:

  1. Determine the company’s overall needs, planning and reviewing the actions carried out to improve the organization.
  2. Establish effective relationships with customers to meet their requirements. Analyze customer satisfaction with our products and services.
  3. Establish a method to determine the precise purchasing needs for the production of our products and services, in order to meet our customers’ expectations.
  4. Determine and implement an effective methodology for the proper development of our production process, meeting our customers’ requirements. Plan and develop a method to ensure the efficient supply of the materials requested by our customers.
  5. Obtain and analyze data that demonstrates the suitability of our Management System, within the framework of the policy established here, for the improvement of the company.
  6. To provide and maintain a team of professionals tailored to the company’s needs, as well as the most appropriate facilities, machinery, and working conditions for the production of our products and services.
  7. Comply with the legal and regulatory requirements applicable to our sector and the products we manufacture.

The management of TROQUELADOS ROGELIO INÉS establishes its quality objectives with the aim of developing this policy, and is committed to establishing, implementing, and maintaining its management system to achieve continuous improvement in all areas of the company’s operations.